Updated 19 Jan 2010)
it protects and manages the personal information that it collects from
you (the customer) online .
Consent for Collection, Use and Disclosure
Your use of the PimpernelSmith.com site and/or your registration for
PimpernelSmith.com products and services constitute your consent to the
does, PimpernelSmith.com will also revise the “last update” date at the
customer's prior consent, by email, for any new uses or proposed
disclosures of information collected from the customer prior to the
change. PimpernelSmith.com will notify customers by email of changes to
this policy that will affect information collected from them in the
future . In certain circumstances, however, PimpernelSmith.com will not
inform and obtain the consent of the customer, such as in connection
with an investigation of a breach of an agreement, contravention of
laws, an emergency where the life, health or security of an individual
is threatened, the collection of a debt or in compliance with the
request of a law enforcement agency or a court order.
A customer may withdraw his or her consent for collection, use and
disclosure at any time by submitting a ticket at
http://www.myinstantsupport.net. Please note that, if you do,
PimpernelSmith.com may suspend its provision of products and services
to you . W hen you unsubscribe, if you fall within the guarantee period
for any PimpernelSmith.com product and you request a refund, the
guarantee will be honored .
PimpernelSmith.com collects, at the time of your registration and your
sign-on to its web site, certain “personal information” (information
that personally identifies you) including but not limited to your name,
email address, home or work address, telephone number, and information
about your computer hardware and software ( e.g. , IP address,
operating system, browser type, domain name, URL, access times, and
referring web site addresses).
personal information received from its customers, and to respond to any
will use appropriate contractual means to establish a comparable level
of protection for personal information which is sent for processing by
third parties on PimpernelSmith.com's behalf.
Purposes for Collecting Personal Information
PimpernelSmith.com collects and uses personal information for the
following Identified Purposes:
(a) to understand customer needs regarding
(b) to develop and provide our web site and our
products and services for our customers;
(c) to fulfill your requests for products, services or information;
(d) to communicate with customers and site visitors,
when necessary, and to inform customers of upgrades, as well as of
other products and services available from PimpernelSmith.com, its
affiliates and third parties;
(e) to allow customers to access limited-entry areas
of PimpernelSmith.com's site;
(f) to personalize some of our services and products
for you and to deliver targeted advertisements and offers from
PimpernelSmith.com and third parties;
(g) to bill accounts and maintain payment records;
(h) to comply with any applicable law, regulation,
legal process or government request;
(i) to respond to a legitimate claim, or to address
our reasonable belief, that you are violating the rights of any third
party or any of the agreements or policies that govern your use of the
PimpernelSmith.com site or any PimpernelSmith.com product or service;
(j) to protect the services, products or rights of
PimpernelSmith.com, including but not limited to the security or
integrity of the PimpernelSmith.com site; and
(k) to identify and resolve technical problems
concerning PimpernelSmith.com's site, products and services.
PimpernelSmith.com also uses personal information in an aggregate form
( i.e. , not individually attributable to you) for its business
analysis, operational, marketing and other promotional purposes.
If we hire other companies to provide some products or services on our
behalf, then we will only provide those companies the personal
information they need for the Identified Purposes, and we will limit
their rights to use and further disclose your personal information as
appropriate in the course of their work for us.
Limiting the Collection of Personal Information
PimpernelSmith.com limits its collection of personal information to
only that information which is necessary for the Identified Purposes.
PimpernelSmith.com does not direct its site to, nor does it knowingly
collect any personal information from children under the age of
When you visit the PimpernelSmith.com web site, a cookie may be placed
on your computer or the cookie may be read if you have visited the
allow PimpernelSmith.com to determine which products and services you
have already purchased so that PimpernelSmith.com does not provide
redundant information to you, and, if you are an PimpernelSmith.com
affiliate, to track PimpernelSmith.com sales made to customers referred
by you so that you can receive compensation under our affiliate
program. If you choose to not have your browser accept cookies from the
PimpernelSmith.com web site, you may not be able to view all the text
on the screens, or to experience a personalised visit, or to subscribe
to certain service and product offerings on the PimpernelSmith.com site.
Disclosure, Processing and Retention
PimpernelSmith.com does not sell, rent or disclose your personal
information to anyone else, except :
(a) to someone you have designated to act as your
agent, for one or more of the Identified Purposes (listed in Section 2,
(b) to PimpernelSmith.com's employees, independent
contractors, subsidiaries, affiliates, consultants, business
associates, service providers, suppliers and agents, acting on
PimpernelSmith.com's behalf for any of the Identified Purposes;
(c) as necessary if PimpernelSmith.com has reason to
believe that disclosure is necessary to identify, contact or bring
legal action against someone who may be causing injury to or
interference (either intentionally or unintentionally) with
PimpernelSmith.com's rights or property, other users of
PimpernelSmith.com's web site, products or services, or anyone else
that could be harmed by such activities; and
(d) to respond to judicial process and provide
information to law enforcement agencies or in connection with an
investigation on matters related to public safety, as permitted by law,
or otherwise as required by law.
In addition, as we continue to develop our business, we or our
affiliates may sell or buy other businesses or entities, or we may
merge with another company. In such transactions, personal information
may be one of the transferred business assets. Also, in the event that
PimpernelSmith.com or substantially all of its assets are acquired,
your personal information may be one of the transferred assets.
Your information may be stored and processed in the United States, or
in any other country in which PimpernelSmith.com or its affiliates,
subsidiaries or agents maintain facilities. By using this web site, you
consent to any such transfer of information outside of your country.
After your account becomes inactive (that is, if you request to be
removed from our database), PimpernelSmith.com will keep your personal
information in its archives. Your information will then be used only as
necessary for tax reasons or to prove PimpernelSmith.com's compliance
with any applicable law.
Accuracy of Personal Information
PimpernelSmith.com will use reasonable efforts to keep customer
personal information accurate for the Identified Purposes, and for
minimizing the possibility of making inappropriate customer decisions
based on such information. Customers are responsible for informing
PimpernelSmith.com about changes to their personal information. You can
do this by submitting a ticket to http://www.myinstantsupport.net.
PimpernelSmith.com will use new or updated personal information it
receives from customers to update its own records.
PimpernelSmith.com will use reasonable efforts to protect customers'
If PimpernelSmith.com is not able to provide access to some aspect of a
customer's personal information, it will provide reasons for denying
access such as; that by doing so would likely reveal personal
information about a third party, or that it is confidential commercial
information or attorney–client privileged communications, or that the
information relates to a breach of an agreement or a contravention of
law, or that its disclosure could reasonably be expected to threaten
the life or security of another individual.
Customers have the right to request that inaccurate or incomplete
information be amended as appropriate, by contacting
PimpernelSmith.com. PimpernelSmith.com will promptly correct such